Terms of Service

1. Account eligibility and responsibility

You must provide accurate account and business information, keep credentials secure, and ensure that authorized users act within their permissions. You are responsible for activity under your account and for promptly notifying us of suspected unauthorized access. You may use EzzeSend only for lawful business purposes and in accordance with applicable provider policies.

2. Messaging and acceptable use

You are responsible for the recipients, content, timing, consent, and lawful basis of messages sent through your account. You must honor opt-outs and applicable marketing, privacy, telecommunications, consumer-protection, and platform rules. You may not use EzzeSend for spam, purchased or unlawfully obtained lists, deceptive content, harassment, prohibited goods or services, credential theft, malware, evasion of provider enforcement, or other abusive or unlawful conduct.

3. WhatsApp and shared senders

Campaigns and bulk marketing require your own eligible WhatsApp Business number. EzzeSend-owned shared senders are restricted to approved authentication, transactional, service, reminder, and qualifying automated purposes. They may not be used for cold outreach, imported-list broadcasting, campaigns, manual bulk sending, or unrestricted API traffic. Templates must be provider-approved and correctly categorized. EzzeMedia may deny, rate-limit, quarantine, or suspend shared-sender traffic to protect recipients, the platform, and other customers.

4. Subscriptions, modules, and usage

Access depends on the active modules, capabilities, limits, billing period, and commercial terms recorded for your subscription. Some services combine recurring charges with usage-based charges. Module availability, included usage, and overage pricing are shown during purchase or in an agreed order. Adding, removing, upgrading, or downgrading modules may change future charges and access.

5. Prepaid wallet and usage billing

Where EzzeMedia bears a provider or communications cost, sufficient available prepaid credit may be required before the operation is authorized. Funds may be reserved for estimated usage and settled against actual accepted usage. Unused authorized amounts are released. Provider-accepted usage and other genuinely incurred charges may remain payable even if delivery, engagement, or the customer’s intended outcome does not occur. Usage billed separately is based on measured consumption and the pricing terms captured when it was authorized.

6. Payments, renewals, and refunds

Payments may be processed by PayPal, Hesabe, Shopify Billing, or an approved manual method, depending on the account and purchase channel. Shopify-origin app subscriptions remain subject to Shopify Billing. Fees are due in the displayed currency and billing period. Except where required by law or expressly agreed, prepaid usage already consumed, provider costs already incurred, and completed billing periods are non-refundable. Duplicate or incorrect charges will be investigated and corrected. Refund availability and timing may also depend on the payment provider.

7. Third-party integrations

Google, Meta, WhatsApp, Instagram, Messenger, Telegram, Shopify, WooCommerce, WordPress, payment providers, and other connected services are operated by third parties and governed by their own terms and policies. You authorize EzzeSend to access selected assets and data only to provide requested features. You are responsible for maintaining required accounts, permissions, approvals, and lawful data access. Provider changes, outages, reviews, restrictions, or revocations may affect availability.

8. Service availability

We work to provide a reliable service but do not guarantee uninterrupted or error-free operation. Maintenance, internet failures, queue delays, provider outages, rate limits, policy enforcement, and circumstances outside our reasonable control may affect service. We may apply operational safeguards, retries, limits, or temporary restrictions to preserve security and reliability.

9. Suspension and termination

We may restrict or suspend access for non-payment, insufficient required prepaid balance, security risk, abuse, unlawful conduct, provider-policy violations, material breach, or risk to EzzeSend, providers, recipients, or other customers. Where reasonable, we will provide notice and an opportunity to remedy the issue. Serious abuse or legal risk may require immediate action. You may cancel in accordance with your subscription terms; cancellation does not erase charges already incurred.

10. Data and intellectual property

You retain rights in business content and customer data you lawfully provide. You grant EzzeMedia the limited rights needed to host, process, transmit, secure, and display that information to operate EzzeSend. EzzeSend software, branding, interfaces, documentation, and platform materials remain the property of EzzeMedia or its licensors. You may not copy, resell, reverse engineer, disrupt, or misuse them except where applicable law expressly permits.

11. Disclaimers and limitation of liability

EzzeSend provides operational tools and measured business information, not legal, tax, accounting, or guaranteed marketing advice. Recommendations and attribution depend on available data and do not guarantee revenue or campaign outcomes. To the maximum extent permitted by law, EzzeMedia is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, or for third-party provider actions. EzzeMedia’s aggregate liability relating to the service will not exceed the fees paid for the affected EzzeSend service during the three months preceding the event giving rise to the claim, unless applicable law requires otherwise.

12. Changes

We may update EzzeSend, pricing for future periods, or these Terms to reflect product, provider, operational, or legal changes. Material changes will be communicated through the service or another appropriate channel. Continued use after an updated effective date constitutes acceptance where permitted by law.

13. Contact