Privacy Policy

1. Who we are

EzzeSend is a customer engagement platform operated by EzzeMedia. In this policy, “EzzeSend,” “EzzeMedia,” “we,” and “our” refer to the operator of the EzzeSend service. A business that creates an EzzeSend account is responsible for the customer data it submits or connects to the service, while EzzeSend processes that data to provide the requested services.

2. Information we collect

Account and profile information

We collect information needed to create, secure, administer, and support an account, such as names, business details, email addresses, telephone numbers, account preferences, authorized users, and support communications.

Connected services and OAuth authorization

When an account owner connects a third-party service, we receive authorization credentials and selected asset identifiers from that provider. Credentials and tokens are used to maintain the connection and are not displayed publicly. We do not ask for or store a customer’s Google, Meta, or other provider password.

For Google connections, we may process the authorized Google identity, accessible Ads customer accounts, Analytics accounts and properties, campaign and advertising metrics, traffic-source dimensions, sessions, users, key events, purchase or revenue measurements, connection health, and synchronization status. We do not access Gmail, Google Drive, contacts, calendars, or Google account passwords through these scopes.

Other connected services may provide authorized business asset and operational data. This can include Meta, WhatsApp, Instagram, and Messenger account, messaging, page, asset, webhook, and advertising information; Shopify, WooCommerce, and WordPress store, product, customer, order, and website-event information; Telegram bot and message information; and provider connection or synchronization health.

Customer engagement and commerce data

Depending on the features a business enables, we process contacts, customer identities, conversations, message content and status, templates, campaigns, tags, notes, consent records, website activity, carts, products, orders, transaction references, and attribution data. Businesses must have a lawful basis and appropriate permissions for the customer data they submit.

Usage, billing, and technical information

We process subscription and module selections, invoices, payment status and references, prepaid credit and usage records, and provider-reported or measured service costs. Hosted payment providers process payment-card details; EzzeSend does not need to store full payment-card numbers. We also collect cookies, session data, IP addresses, browser and device information, webhook and API records, security events, and error or performance logs needed to operate and protect the service.

3. How we use information

• Provide, secure, maintain, and troubleshoot EzzeSend and connected integrations.
• Synchronize authorized advertising, analytics, messaging, website, and commerce data.
• Unify customer activity, measure performance, and provide deterministic attribution and recommendations.
• Deliver messages and automations initiated or configured by authorized users.
• Administer subscriptions, prepaid usage, invoices, payments, and customer support.
• Prevent fraud, spam, abuse, unauthorized access, and service disruption.
• Comply with legal obligations and enforce our Terms of Service.

4. Sharing and service providers

We do not sell personal information. We share information only as needed with infrastructure, hosting, communications, analytics, security, support, and payment providers; with connected platforms when an authorized user requests an action; with professional advisers; or where law, safety, or a valid legal request requires it. Service providers are permitted to process information only for the services they provide to us.

5. Retention

We retain account and connected-service data while the account or connection is active and afterward only for legitimate operational, contractual, security, backup, dispute, accounting, or legal needs. Retention periods vary by record type. Connection credentials are removed or made unusable when a connection is revoked or deleted, subject to short-lived backups and legal requirements. Historical invoices, audit records, and verified transaction records may be retained where required for financial integrity.

6. Security

We apply administrative, technical, and organizational safeguards appropriate to the information processed. These include access controls, tenant separation, encrypted credential storage, authenticated integration callbacks, monitoring, and restricted administrative access. No internet service can guarantee absolute security, and account owners must protect their credentials and authorized-user access.

7. Your choices and rights

Depending on applicable law, individuals may request access, correction, deletion, restriction, or a copy of their personal information, or object to certain processing. Businesses using EzzeSend should normally submit requests concerning their customer records through the relevant EzzeSend account owner. Account owners may contact us for assistance with verified requests. We may retain records that law or legitimate security and financial obligations require us to keep.

8. Revoking integrations and deleting data

Account owners can disconnect supported integrations from EzzeSend. They may also revoke Google access through their Google Account permissions and revoke other providers through the relevant provider settings. Revocation stops future access after the provider communicates the change; previously imported information remains subject to this policy and the account’s retention or deletion settings. To request account or data deletion, use our contact channel below and provide enough information for secure verification.

9. Cookies and international processing

We use essential cookies and similar technologies for authentication, preferences, fraud prevention, and service operation. Information may be processed in countries where EzzeMedia or its service providers operate. Where required, we use appropriate safeguards for international transfers.

10. Updates

We may update this policy to reflect service, legal, or operational changes. The effective date above identifies the current version. Material changes will be communicated through the service or another appropriate channel.

11. Contact